Your ability to multi-task will keep the office running efficiently and smoothly. Give caregivers the tools to succeed, as you make sure staff and patients are in the right place at the right time. Support Aurora's focus on providing the best care with resources, supplies, and a friendly smile.
As a Customer Service representative at Aurora, you'll reassure patients and their families that they have the support they need, easing tensions and fostering a welcoming environment. You'll provide answers to their questions, negotiate payment plans, process payments, and keep schedules on track. The positive experience you create at Aurora makes everyone feel good.
As the initial point-of-contact for Aurora patients, we count on you to make a positive impression. Whether you're completing forms, collecting payments, scheduling appointments, or checking patients in, you play a critical role in gathering, distributing and communicating essential information to physicians, caregivers and patients.