Experience story provided by caregiver Marilyn Mueller
My story is about the wonderful people I care for and the people I work with on the second floor of the Aurora Advanced Healthcare Good Hope Clinic in internal medicine/neurology and rheumatology.
As you can imagine, patients come with their own stories. I am fortunate to be a part of their stories, even if it's as the person who starts their IV once a month.
The people we care for in our clinic have long-standing histories of different medical conditions, such as diabetes, multiple sclerosis, endocrine disorders, rheumatoid arthritis and osteoarthritis, just to name a few. I have the privilege to work with these patients in a three-chair IV room. I do testing for some endocrine disorders and infusions for MS and the various arthritis patients.
People in treatment tell me they feel pampered. I tell these folks that I was blessed with "the hostess gene." In my room, I am fortunate to have great chairs for patients that recline and are very comfortable. I also have a TV, which helps patients pass the time, as well as a multitude of magazines. I also keep a supply of beverages and a couple of snack items that are always appreciated. Often, patients come with friends or family members, which is nice and also helps them pass the time during treatment.
When there is more than one patient in the room, they often talk to each other. Even if they have different diagnoses, they talk about their experiences with chronic problems and how they find strength to keep going.
The patients I work with impress me because they are, for the most part, upbeat. They look at what they are able to do rather than focusing on what they can't do. As patients get to know me better, they share more about their lives and struggles. I find that in all of their stories, there is a common thread that binds us together as a community of human beings. Whether it's a story about a vacation, children or grandchildren, or their pets, there is always something. By listening, I learn more about them. They often tell me that their time with me flies by!
I also work with a great group of people who are willing to go the extra steps to make things go smoothly for patients. We all work together as a team – whether it's the receptionist who helps connect a patient to the right person after they've been bounced around too much, or a staff member who helps someone find their way when they're lost.
I am also privileged to have a supervisor who recognizes the different strengths each staff member brings to our clinic, who goes out of her way to encourage flexibility, and who thanks us for our hard work.
I would be remiss to not mention that all the caregivers (physicians and staff) working in this area do an awesome job of providing quality care to every patient we serve. We are a great team of individuals working together to provide the best care.
This is what inspires me to come to work every day. I like what I do, I like the patients I serve, and I like the caregivers in my area.